Frequently Asked Questions

Answers to Your Questions!

Purchases & Refunds

If your payment is not processing:

  1. If using PayPal, please check your account details
  2. If using a credit or debit card, please check all of your card details including your zip code
With purchase of a digital product, once it has been purchased, there are no refunds. If for any reason our website is off-line or goes down, we issue full refunds to those that have not begun their course.
To redeem a coupon, enter the code at checkout.

My Courses

To Update/Change the name on your certificate:

1. Log In
2. Navigate to “Profile” page
3. Scroll Down
4. Update “Professional Legal Name”
5. Refresh your Browser
6. Scroll Up to see your Updated Name
7. Download your Certificate

After you are logged in:

On Mobile

1. Open Menu (three dashes in top right corner)

2. Click “My Courses”

3. Select which course to begin


On Desktop/Laptop

1. Click “My Courses” (top middle)

2. Select which course to begin by choosing the first lesson

To Change your Password:

  1. Before logging in, click “Forgot your password?”
  2. Follow directions provided

You will find all of your courses on the “My Courses” page, found on the Home Page.

If a course you purchased within the last year is not showing on “My Courses”:

  1. Log out
  2. Clear your browser’s cache
  3. Log in


  1. Log in using a different browser

1. Go to “My Courses” or “Profile”

2. Click on the course

3. If you have completed the course & passed the test/quiz there is a link provided so you may download the certificate

4. Note: some courses do NOT have a traditional certificate, if this is the case, you will have been given instructions at the end of the course.

All Access Subscriptions are automatically renewed annually. This subscription includes all of our course offerings and all offerings added throughout the year.

Other subscriptions are good for one year and end. You can find the end date in your original email receipt. It is also noted on the page during the checkout process.

Mostly there are unlimited attempts for passing the course. We find participants learn more by re-accessing material when needed and taking tests until they fully understand the concepts. However, at times, a Course Approval Body may require us to only allow a certain number of attempts before requiring the participant to retake the course.

If clicking, “Save” after each Lesson is not allowing you to advance to the next Lesson:

1. Log out

2. Clear your browser’s cache

3. Log in

4. Resume your course


1. Login using a different browser

1. Fill out the Electronic Notification Form located on the page after passing the quiz. This data is forwarded to NYSED to credit your TEACH account.

2. To check if workshop credit has posted to your TEACH account:
-> Login to your TEACH account
--> Navigate to the Homepage
---> Navigate to "Account Information"
----> If you do not see "Account Information" anywhere, you are not on the TEACH Homepage
-----> Navigate to "Workshops"
------>Assuming data entered into the Electronic Notification Form is free of errors, the workshop will post to your account within a few business days

All of our offerings are on-demand and self-paced.

This means you can start and stop your course at your own pace.

All Access Subscriptions auto renew each year and allow on-going access.

Other subscriptions run for one year. This means you have one year from the date of purchase to begin and complete your course.

If you are interested in a course(s) or package bulk purchase for your group, organization, business, or similar, please contact us:


to discuss details of group discounts.

How to Do Group Registration

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Change/Update Name on Certificate

Begin a Course

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